| Purchase Type | Price | Refundable? | Conditions |
|---|---|---|---|
| PDF Download | $0.99 | No refund | Non-refundable once the PDF has been generated and delivered to your account. |
| Certified Mail Dispatch | $14.99 | Refundable | Refundable if your letter has not yet been dispatched to LetterStream for printing and mailing. Once dispatched, no refund is possible. |
| New account (CROA 3-day) | Any amount | Refundable | Full refund if requested within 3 business days of account creation, per CROA requirements. |
When you purchase a PDF unlock, Citely immediately generates your dispute letter and makes it available for download to your account. Because the service is delivered upon generation, PDF purchases are non-refundable once the document has been generated.
If you encounter a technical error that prevented you from receiving your PDF, contact us within 24 hours and we will investigate and, if warranted, re-generate the document or issue a refund.
When you purchase a certified mail dispatch, Citely queues your letter for physical mailing through LetterStream. Once the letter has been submitted to LetterStream for printing and mailing, the charge cannot be reversed.
If you need to cancel a certified mail order, contact us immediately at mark@greenwoodstratton.com. We will attempt to cancel the dispatch on your behalf. If the letter has not yet been submitted to LetterStream, we will issue a full refund. If it has already been submitted, we cannot stop the mailing or issue a refund.
Under the Credit Repair Organizations Act (CROA), you have the right to cancel your agreement with Citely within 3 business days of creating your account. If you cancel within this window, you are entitled to a full refund of any amounts paid — including any per-letter purchases made during that period.
To exercise your cancellation right, email mark@greenwoodstratton.com with the subject line "CROA Cancellation Request" within 3 business days of account creation. We will confirm cancellation and process the refund within 5 business days.
Email mark@greenwoodstratton.com from the email address associated with your account. Include:
We aim to respond to all refund requests within 2 business days.
We ask that you contact us before initiating a chargeback with your card issuer. Most issues can be resolved quickly. Chargebacks that are filed without first contacting us, and that are not covered by this refund policy, may result in suspension of your account.
